Returns & Shipping Policy

No goods will be shipped until all payment has been cleared. Shipping for your order will be calculated at the time of checkout. 

Please allow 3-5 Days after process of payment for delivery of products. 

All shipping addresses must have complete contact details that can be verified by a phone number. Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.

Redirection of your delivery is available at an extra cost and must be firstly authorised through Sleepless City Roasters.

The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.

All returns must be accompanied with a copy of original tax invoice.

Returns be notified within 7 days of purchase and returned within 14 days of purchase.

Shipping of faulty items will be at the expense of the customer unless item is deemed to be faulty. Item must be in a re-sellable condition. Upon arrival of item to Sleepless City Roasters, an exchange or refund will be processed.

All products returned must include all components of the original delivery. Any product returned without the full compliment of parts that was originally supplied with the order may be returned at customer’s expense.

Faulty items must be notified within 7 days of purchase and returned within 14 days of purchase. Shipping of faulty items will be at the expense of the customer. Upon arrival of faulty item to Sleepless City Roasters, if they are deemed to be faulty, the customer will be reimbursed for return shipping

Sleepless City Roasters does not currently accept or ship orders overseas.

Sleepless City Roasters Sleepless City Roasters Sleepless City Roasters